The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Use telephony system
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Telephony system is accessed and set up in accordance with organisational procedures Completed |
Evidence:
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Telephony system is operated in accordance with manufacturer's instructions Completed |
Evidence:
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Appropriate lines are accessed in accordance with organisational procedures Completed |
Evidence:
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Standard agency answering protocols are applied for emergency calls and general enquiries Completed |
Evidence:
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System functions are used appropriately to ensure caller status is maintained Completed |
Evidence:
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Systems and other interfaces are accessed to locate and record information Completed |
Evidence:
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Telephony system is controlled and coordinated to ensure equitable access and prioritisation of operations Completed |
Evidence:
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Calls are terminated in accordance with organisational procedures Completed |
Evidence:
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Identify faults in the telephony system
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System testing is conducted in accordance with manufacturer's and organisational policies and procedures Completed |
Evidence:
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Telephony systems are monitored for faults and appropriate action is taken Completed |
Evidence:
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Back-up telephone system and business continuity arrangements are followed when primary telephony systems fail Completed |
Evidence:
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